Privacy policy

Privacy Policy

Effective Date: April 1, 2026

Crown Complete Cleaning (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of any personal information you provide through our website. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or interact with our services.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

Personal Information

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Property address for service requests
  • Any information submitted through contact forms, quote requests, or appointment scheduling forms

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on our website
  • Referring websites
  • Website usage data

This information helps us improve website performance and user experience.

2. How We Use Your Information

We may use your information to:

  • Respond to inquiries and quote requests
  • Schedule services and appointments
  • Provide customer support
  • Send service-related communications
  • Improve our website and services
  • Conduct marketing and advertising campaigns
  • Send promotional offers and updates
  • Analyze website performance and visitor activity
  • Comply with legal obligations

3. SMS & Text Messaging Communications

By providing your phone number through our website, contact forms, or other communication channels, you consent to receive calls and text messages from Crown Complete Cleaning regarding:

  • Service inquiries
  • Appointment confirmations
  • Appointment reminders
  • Service updates
  • Customer support
  • Promotional offers and marketing communications

SMS Consent

SMS consent and phone numbers collected for SMS communications will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing purposes.

Message Frequency

Message frequency may vary depending on your interactions with our company.

Message and Data Rates

Standard message and data rates may apply based on your wireless carrier plan.

Opt-Out

You may opt out of receiving text messages at any time by replying:

STOP

After opting out, you may receive a confirmation message and will no longer receive SMS communications unless you opt back in.

For assistance, reply:

HELP

or contact us directly.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to:

  • Enhance user experience
  • Analyze website traffic
  • Remember user preferences
  • Improve website functionality
  • Support advertising and remarketing efforts

Users may disable cookies through their browser settings; however, some website features may not function properly.

5. Google Analytics and Advertising

We may use services such as:

  • Google Analytics
  • Google Ads
  • Meta (Facebook and Instagram) Advertising

These services may collect anonymous information regarding website usage and visitor behavior to help us improve our marketing efforts and provide more relevant advertising.

For more information, visit:

  • Google Privacy Policy
  • Meta Privacy Policy

6. Information Sharing

We do not sell, rent, or trade your personal information.

We may share information only in the following circumstances:

Service Providers

We may share information with trusted third-party vendors who assist us with:

  • Website hosting
  • Customer relationship management (CRM)
  • Email communications
  • Appointment scheduling
  • Marketing services
  • Payment processing

These providers are required to safeguard your information.

Legal Requirements

We may disclose information if required by law or when necessary to:

  • Comply with legal obligations
  • Protect our rights
  • Prevent fraud
  • Respond to lawful government requests

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure.

While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

9. Children’s Privacy

Our services are not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that information has been collected from a child under 13, we will promptly remove it.

10. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Access to your information
  • Correction of inaccurate information
  • Deletion of personal information
  • Restriction of data processing
  • Withdrawal of consent

To exercise any privacy rights, please contact us using the information below.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page with an updated Effective Date. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

12. Contact Information

If you have any questions regarding this Privacy Policy or our privacy practices, please contact:

Crown Complete Cleaning
Phone: (716) 983-1775
Website: crowncompletecleaning.com
Email: crowncompletecleaning@gmail.com

Accessibility Statement

Crown Complete Cleaning is committed to ensuring digital accessibility for all users. If you experience difficulty accessing any portion of our website, please contact us and we will make reasonable efforts to provide the information or assistance you need.